Do Government Trust Communities?
The Trust Flows Project
This project explored the issue of when, how, and why trust flows operate between governments and communities in joint efforts to tackle significant social harms, such as violent extremism or natural disasters, through partnerships and cooperation. A central concept in this project is that trust is a key part of a well-functioning democratic, socially cohesive and resilient society. The flow of trust has implications for where power resides in, for instance, political decision-making, economic frameworks, urban planning, the provision of services. The project will explore the questions:
when designing policies and projects, to what extent do governments display trust in the communities which will directly affected by the decisions; and:
is lack of trust by governments in communities a reason why there has been little real co-production of policy and programs necessary to enable the development of empowered communities and more resilient and inclusive societies?
The concept of ‘trust flows’ is intended to highlight the nature of trust as a mode of dynamic, relational and interactive social capital, one that is both mobile and mobilised through social relationships and environments, rather than a fixed quality, feature or attribute of individual or collective dispositions. Trust can flow both vertically, such as between governments and institutions and communities and individuals, and horizontally, both within and between communities and individuals. These relationships are also connected to sources of power and the impact of hierarchy.
While the contemporary deficit of trust by communities in government and institutions and trust by people in each other has been well surveyed and documented, the issue of the level of trust by government and institutions in communities has not been the subject of significant inquiry.
Key Findings
The research is based on a series of in-depth interviews with government and community workers, a series of community roundtables, as well as an extensive literature review.
The evidence showed the importance of reciprocal personal relationships in building trust. For trust to grow, these relationships need to be tended and carefully maintained. Key to the creation and maintenance of trust are behaviours and attitudes such as openness, reliability, accountability, respect and confidentiality.
The Report includes Principles, Guidelines and a Trust Checklist focussed on trust-building behaviours. The following are important for the ways in which trust is built and strengthened:
Building and maintaining relationships
Expanding familiarity and awareness
Increasing cultural awareness and competence
Establishing communication strategies
Developing methods for constructive collaboration
Distributing trust equally across society
Both government officials and communities developing ways to build trust
Increasing trust building activities